Coveo introduces an industry first – ubiquitous customer information via cutting-edge mobile smartphones and tablet PCs – for users of Coveo Knowledge 360 Solutions and Coveo’s Enterprise Search 2.0 platform. Field Service, Sales organizations and all employees now can have unprecedented access to composite, correlated information on customers, cases, solutions, prospects and more—from virtually any enterprise system, including emails and files from offline PC’s–directly from their iPhone, iPod touch and iPad.
With Coveo’s mobile capabilities:
• Sales teams can leverage up-to-date Customer 360 information to truly know all aspects of a customer relationship or prospect interactions, even in the minutes leading up to a critical meeting to close a deal.
• Field services personnel can access related case resolutions and documentation that allow them solve customer issues more quickly and accurately, better serving their customers and more easily communicating with internal resources.
• Resulting improvements in customer satisfaction lead to opportunities for increased sales and service offerings
The apple device provides all the elements necessary to enable users to take advantage of rich, full-featured mobile applications. Coveos Knowledge 360 Solutions provide mobility capabilities that enable ubiquitous Customer 360 information access:
• Seamless user experience with guided navigation provided by SmartFacets™
• Dynamic Business Analytics, Document Quickviews, and more…
• Purpose-built application with full support for Customer 360 dashboards
Coveo Knowledge 360 Solutions leverage the full breadth and depth of customer and prospect information available across the enterprise, whether in systems behind the firewall or in the cloud. Coveo’s Enterprise Search 2.0 Platform powers solutions that improve performance and decision-making across customer-centric organizations, by bringing disparate, structured or unstructured information from any system into a central, Unified Index.